Vande Hey Company, Inc

Rachel Dobbe 3 months ago

We are facing a product issue that has been compounded by recurring customer service issues. My husband and I have consistently experienced unprofessional behavior, including a lack of follow-through and abrupt call terminations. Despite our proactive attempts to communicate, we have had to request updates on the agreed-upon solution, which remains pending due to the ongoing customer service shortcomings. We would appreciate insight into whether this is a typical response to customer service inquiries and the recommended course of action.

Cody Miller 5 months ago

What an awful experience this has been working with them. Not just poor quality product and craftsmanship but the people I’ve encountered along the way lack care, have been dishonest with me at times, and would rather make excuses than ever showing empathy or accountability. Long story short, hired them for a concrete patio, pergola, and grill surround in 2014. First mistake was they didn’t pour footings for our 3 tier steps which then caused two large cracks over 20’ each, within a couple months of install. They told me this is normal even though none of it ran to the relief lines, instead cracked just outside our unsupported steps. Tried patching it for me as parts of the concrete crumbled but they did a terrible job. This also caused issues with the seal coat. Still I lived with the blemishes on my brand new patio as they refused to do anything else for it. Each year we watched our patio sink. In some areas it’s been 6”. I was concerned with the lack of base they put under at time of install. They ignored me and now are saying this is all normal and looks like a WI patio to them. They ran conduit under the patio and up my pergola. That wire is about to snap, the conduit pipe t

Heather Calnin 5 months ago

I’ve visited Vande Hey Company in Little Chute many times for plants and garden décor, and every experience has been fantastic. Their team is incredibly knowledgeable and always willing to answer questions or offer helpful recommendations, whether you’re a seasoned gardener or just getting started. They have a beautiful, well-cared-for selection, and it’s clear they take pride in everything they do. I always leave feeling confident in my purchases. I’ve also attended events there through work, including classes and their Grilling Guys feature, and they’re always a great time. Everything is well organized, engaging, and genuinely enjoyable.

Denver Bayley 8 months ago

Team came out and evaluated my property twice to ensure they understood what I was looking for. They asked my questions and curiosities. I learned a lot from the Arborist. Tree removal kept within a day, appointments could be tracked online. Very clean and respectful to my neighbors. Could be better at phone communication but definitely will be calling again!

Joel Hoerres a year ago

We would like to give Nick a huge thank you. Our pump stopped working while we were out of town. I called on Wednesday and by Friday of Memorial Day weekend Nick was at our house installing our new pump. He kept us in the loop the entire time during installation and he went above and beyond by cleaning the pool before he left for the holiday weekend. It’s the little things that matter! Thank you Nick! We have one happy 11yr old.